Apparel and logo or name (one position, 3”x3”) are included in pricing. Larger logos or names and additional locations will incur extra fees. Please email us to get exact pricing. Set up is NOT included. Our standard fee is $35.00 for logos up to 15K stitches.

Please send us an email to info@orleanse.com with the item number, quantity, colors and your logo in any of these formats: .pdf, .ai, .eps. After your order is confirmed, we will send proof for approval, invoice and link for card payment.

Production time takes 7-12 business days after proof approval.

We are happy to accept any singular item for personalization (names, monograms, etc.); however setting up a new logo requires a minimum order of 6 items.

You can get quantity discounts if you order the same item in different colors or sizes.

Please send us a picture of the specific product and details via email. There is a good chance we can get it for you. You are also welcome to provide your own items or apparel for embroidery.

We do not process any orders by phone. Please send all inquiries via email.

We require prepayment on all orders and will send a link via email for credit card payment upon the completion of your order. We also accept cash and check payments.

Yes, we do. Shipping will incur extra fees. Please send your shipping address via email to get an estimate.

You can visit us in our location at 4517 Thalia St. New Orleans, LA 70125.

All sales are final because these are custom items. We will accept returns only if the item is defective or if we sent you the wrong item. If you need to return the item for any of these reasons please email us your order number, the problem you have, and we will send you instructions on how to return it.

Please email us to info@orleanse.com; we answer all emails by the end of the day. If you don’t get a response within 24 hours, please call us at: 504 248 8904.Office Hours9:00 am to 5:00 pm Central.